[China, 2025] —— Recently, Chuyuetong Second-hand Cars held its 2025 first-quarter strategic conference. All the company's management and front-line key employees gathered to conduct in-depth discussions around the theme of "Deepening Service Standards and Consolidating the Foundation of Quality". This conference not only demonstrated the high cohesion of the Chuyuetong team but also highlighted the company's core values of "Customer First, Striving for Excellence".
From the Conference Room to the Detection Workshop: All Staff Discuss Quality Upgrades
At the meeting, the general manager of Chuyuetong led the team to review the business data of the first quarter. Regarding the core issues such as "vehicle inspection efficiency" and "after-sales response speed" feedback from customers, a new "all-staff quality inspection responsibility system" plan was proposed. The person in charge of the technical department demonstrated the independently developed "double-blind reinspection" process on-site - each vehicle needs to be cross-verified by two independent inspectors to ensure "zero error" in the evaluation results. The sales team shared the "customer demand prediction form", which uses big data analysis to match users' car purchase preferences in advance, shifting the service from "passive response" to "active insight".
"Our goal is not just to sell cars but to become customers' lifelong vehicle partners." An inspection engineer with ten years of service said emotionally during the discussion. During the conference, employees from various departments spontaneously formed "attack teams" and put forward 17 optimization proposals for industry pain points. Innovative measures such as "24-hour online vehicle inspection consultation" and "electronic storage of transaction contracts" have entered the pilot stage.
Linked by Responsibility: Unusual Persistence in Ordinary Positions
At Chuyuetong, every employee is a "gatekeeper" of quality. The conference specially commended the outstanding teams and individuals in the first half of the year:
The "Gold Medal Inspection Team" maintained a 100% zero-complaint record for 6 consecutive months, with the average inspection time per vehicle compressed to 45 minutes;
The after-sales service center achieved a 98% resolution of fault problems within 48 hours, with customer satisfaction increasing by 23% year-on-year;
"Behind these numbers is the perseverance of countless colleagues who work overtime to check data and conduct vehicle inspections in the rain." The general manager of Chuyuetong said with emotion at the meeting, "We believe that only when the team works together can we truly fulfill our commitment to consumers."
A Promising Future: Write a New Chapter in the Industry with Cohesion
At the end of the conference, the "Chuyuetong Service Upgrade White Paper" was released, clearly stating that 5 million yuan will be invested in employee skill training and inspection equipment iteration. At the same time, the company announced the launch of the "Transparent Factory Open Day Plan", inviting consumers to visit the entire vehicle preparation process on-site and witness "100 processes behind a second-hand car".
"When all of us run towards the same goal, there are no mountains and seas that cannot be crossed." This slogan written on the wall of the conference room may be the best annotation of the Chuyuetong team spirit.
Hot News
EN
